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Frequently Asked Questions

Please read our FAQ before sending us a message.

What will I pay for shipping?

Within the US, shipping is FREE!!  International shipping does have a charge, so please be mindful fo that.

Do you sell outside of the US?

YES!  However, this currently can’t be done directly on our website.  Go to our Etsy or Amazon page where you can make your purchase from a non-US location.

How long will it take to process my order?

Processing typically takes 3-5 business days.

Will my mega sized toilet paper rolls fit on your toilet paper holders?

This is one of the many reasons as to why customers love Arrow and Stem toilet paper holders.  We go above and beyond to make sure they fit even the jumbo sized toilet paper rolls!

What does it mean that Arrow and Stem products are organic?

We partner with manufacturers who are:

  • Certified 100% Organic
  • FSC Certified
  • Biodegradable
  • BPA Free
Where else is your product sold?

We also sell our products on Amazon, Etsy, and Kroger but are constantly think about other ways we can conveniently support our customers around the globe.

What is your return policy?

We follow the standard 30 day return policy for full refund.  However, we care more about 100% customer satisfaction so reach out to us at any time if you find that you are deeply unhappy with one of our products.

I love your product and your mission. How can I partner with you?

We are all about partnering with others who would be interested making the difference we are!  Please feel free to contact us through our contact page and we’ll see if there is a good fit!

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